Or a partnering vendor or sales person you responded to can be included as well. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. From what we can tell there is an automated follow-up/reminder email prompt every month to three months, and we felt that was hastling to our clients. We have decided to manually unsubscribe clients who have been asked for a Google review, because we don't want them to perpetually be asked. My boss and I agree that I have to "babysit" Mia (Signpost's algorithm) to feel comfortable having her interact with our customers and their information. That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected. We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out.
We personally had a bit of a rough start with SignPost. To me that's a HUGE red flag.SignPost is Helpful.but be Hesitant (Dependant on type of Business)
#SIGNPOST REVIEWS 123 FLOOR TRIAL#
Also they do a demo that consists of slideshows (not a live demo, they don't have a demo account to show you) and then at the end demand $3,999 a year up front with no trial period, no cancellation period and no satisfaction guarantee. That 100% ruined it for us, sorry to say. Do you think as a marketing manager I'm technically illiterate? Come on. I felt that they could have made a sale today if she didn't try and make a sale based on a false possibility such as BirdEye being able to remove Google Reviews you received while on their platform. However during the SignPost demo the representative kept trashing BirdEye and made a comment that other reputation management platforms will take your google and yelp reviews with them when you cancel and when I called her out and asked her how that would even be possible when it's customers using their own accounts to leave reviews she got choked up and suggested we just move on and agree to disagree.
Signpost seems like it offers a pretty solid streamlined system for various businesses to capture customer data (quite impressively through various APIs and integrations) and I really did like what I saw in their demo of the interface and also the way they seamlessly follow up with customers. Interesting Service/Unprofessional Salesperson Also, if there's an issue (even if it's urgent) you have to wait several days just to talk to someone.
#SIGNPOST REVIEWS 123 FLOOR FREE#
After having fired them I realize that are either free or very inexpensive alternate options to do the same thing such as Mailchimp and Manychat. I regret the decision to both hire Signpost and to be convinced to by them to employee a very poor strategy. One particular Signpost employee talked me into it. I expressed concern about this strategy knowing that people are more motivated to submit a negative review (even if they were a slightly unhappy) than to write a positive review (even if they were ecstatic). They suggested a blanket one-size-fits-all strategy to reach out to all of our more than 5k contacts. This is due to their very ineffectual strategy to try and secure reviews. A few after working with Signpost we are now 4.3. Before starting with Signpost our Google rating was 4.7.